Ayunova Luxury Private Limited Refund and Cancellation Policy**
*Step 1: Understanding Order Cancellations*
Please note that there may be specific orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to decline or cancel any order for any reason. Some circumstances that may lead to your order being canceled include limitations on available quantities for purchase, IT errors, inaccuracies or mistakes in product or pricing information, or issues identified by our credit and fraud avoidance department. We may also need additional verifications or information before accepting any order. If your order is canceled after your credit/debit card has been charged, the corresponding amount will be refunded to your Card Account within 15 days or the next billing cycle of your credit card. Orders cannot be canceled when in transit or with the courier. Refunds for such orders will be initiated once the order is received back at our warehouse, and the quality control process is completed. The minimum time taken for inward quality checks is 3 working days.
*Step 2: Payment Authorization and Refunds*
We will request authorization on your Card for the total amount of the order placed by you. Ayunova Luxury Private Limited reserves the right to capture/charge your card for the full or partial authorized amount for the respective order. There will be no refund if the customer cancels/returns the order once received, and the product(s) is/are damaged at the customer’s end. Order cancellation must be done within 30 minutes from the time of placing the order with valid reasons.
*Step 3: 7 Day Money Back Guarantee*
Not satisfied with your Ayunova Luxury Private Limited purchase? Return it for a full refund within 7 days of delivery. Subject to acceptable reasons and delivery defect issues. Your satisfaction is highly important to us! Our 7-day money-back guarantee ensures that you can shop with confidence. Refunds are initiated post the return of the product to our warehouse, of at least 75% of the original product volume received back. In the case of the wrong product ordered by the customer, he/she will have to bear the to & from courier charges to our warehouse.
*Step 4: Return Process and Conditions*
Kindly raise your return request by www. yadhnyam.com and logging in with your account details. Before embarking on your shopping spree, here are a few things you should know about our products and what to expect from them. We accept returns under specific conditions such as wrong product delivered, expired product delivered, damaged product delivered, or incomplete order. However, returns/replacement requests will not be accepted for opened/used/altered products, missing original packaging, or if the request is generated after 7 days from the date of delivery. Also, the damaged/missing product must be reported within 2 days from the date of delivery with an unboxing unedited video.
*Step 5: Money Back Guarantee Terms*
The 100% Money – Back Guarantee Offer is eligible on products that require topical application, i.e., Skin & Hair care products ONLY. Home category and Gift sets are EXCLUDED from this offer. All orders placed after 10 April 2024at 18:00 pm on www. yadhnyam .com website will be eligible for a money-back guarantee on the selected product range mentioned above till Ayunova Luxury Private Limited issues a notification regarding the closure of the guarantee period. Any previous orders will not be eligible for this scheme under any condition whatsoever.
*Additional Notes:*
All original containers, e.g., bottles, must be retained by you and returned to us when claiming a refund (A minimum of 75% volume has to be returned). When returning the products, ensure that they are returned in the original packaging – with all bottles sealed tightly to prevent leakage. The returned products will be subjected to a quality check for any damages. Once we accept your return, you will be issued a refund of the original price paid by you for the goods when placing the order.
In the event, you want to report a grievance that you might have with our product and/or service or for any other general query, you may contact our customer care on the below-mentioned information:
Number: +91 95292 04499
Email: care@yadhnyam.com
In the event, the customer care does not acknowledge the receipt of the complaint and/or query within 24 (twenty-four) – 36 (thirty-six) hours, you may contact the Grievance Officer. In accordance with the Information Technology Act, 2000, and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Dr. Prasad Nandurkar
Address: B1,101 Parkway Thergoan Road Wakad Pune 411057
Contact: +91 95292 04499
Email ID: care@yadhnyam.com
Time: Mon – Sat (10:00 – 18:00)